Cancellation Policy

(As per DGCA Guidelines & Airline Rules)
Effective Date: 25/11/2024

This Cancellation Policy is framed in accordance with the guidelines issued by the Directorate General of Civil Aviation (DGCA), India, and remains subject to the individual rules and policies of the respective airline, hotel, or service provider.

1. Cancellation by Customer

Customers may request cancellation of flight tickets, hotel bookings, or other travel services in accordance with the fare rules and cancellation policies of the respective airline or service provider.

All cancellation requests must be submitted to Tripime through official communication channels (registered email address or official contact number).

Refund eligibility, applicable cancellation charges, and refund timelines are governed by:

• DGCA guidelines (applicable to domestic airlines)

• The specific airline’s fare rules

• Hotel or supplier cancellation policies

Cancellations made within 48 hours of the scheduled departure or service start time may attract higher cancellation penalties or may be treated as non-refundable, depending on the fare type and service conditions.

Convenience fees, service charges, and booking fees charged by Tripime are strictly non-refundable unless explicitly stated otherwise at the time of booking.

2. Airline-Initiated Changes or Cancellations (As per DGCA)

In the event of:

• Flight cancellation by the airline

• Significant schedule change

• Denied boarding due to operational reasons

Customers shall be entitled to:

• A full refund of the airline ticket amount, or

• Free rescheduling / alternate flight, as per airline policy and applicable DGCA regulations

Tripime will assist customers in processing such refunds or rebookings. However, Tripime shall not be held responsible for operational decisions taken by the airline.

3. Cancellation by Tripime

Tripime reserves the right to cancel bookings or services due to unforeseen circumstances, including but not limited to:

• Force majeure events (natural disasters, strikes, pandemics)

• Supplier failure

• Regulatory or operational constraints

In such cases, customers will be offered:

• A refund, subject to successful recovery of funds from the respective service providers, or

• An alternative travel arrangement or rescheduling option, wherever possible

4. Refund Processing Timeline (DGCA Reference)

As per DGCA norms:

• Refunds for bookings made via credit or debit cards are processed within 7–10 working days

• Refunds for cash or cheque payments may take up to 20 working days

The actual credit of funds depends on the airline’s processing time and banking channels.

5. No-Show Policy

If a customer fails to report for travel or does not utilize the booked service (“No Show”), no refund shall be applicable unless expressly permitted under the airline’s or service provider’s policy.

DGCA rules do not mandate refunds in no-show cases.

6. Important Disclaimer

Tripime acts solely as a travel facilitator and does not control airline schedules, cancellations, fare rules, or operational decisions.

All cancellations and refunds are strictly subject to prevailing DGCA regulations and the policies of the respective airline or service provider at the time of booking.

Tripime’s decision, made in coordination with the concerned service providers, shall be final and binding.